If turning off all the filters hasn't produced any results, apply rule where is an example site name that needs to be replaced by your own option.In this case, it is desirable to return to the initial settings If you have managed to find out which filter "breaks" a page, you should inform the developers when filling out the form (see above).This is done to identify filters that "break" the page If it solved the problem, re-enable the module and disable filters one by one.To diagnose these problems, you need to do the following: Filters The cause may be using a specific filter/extension/Stealth Mode setting. This does not require any special skills or in-depth knowledge of HTML and CSS.įor example, you are faced with a situation that your favorite website won’t open, authorization has broken, or some page elements are displayed incorrectly. This option is suitable for those who aren’t afraid of difficulties and don’t mind trying to find the problem on their own. You'll be provided with a link to track progress on your task. Provide additional information that will help filter developers understand the situation Īlso enter your account on GitHub, if available (it's necessary for developers to be able to reach you in case they need some additional details) Important: Hide your personal information (email, phone number, etc.) because screenshots will become publicly available.Provide a screenshot that captures the essence of a problem Stealth mode settings, if this function is enabled.Specify the type of problem and additional information on using third-party software (antivirus, VPN) Įnter the address of the page and the browser (or the download link in case of an app) where you've encountered a problem Īpplication configuration must be specified: If you're using a direct link, you’ll need to enter data manually.įilling in the form starts with detailing the type and version of a product Except for the screenshots, you'll have to make and attach them yourself. When you send a complaint via the app or via AdGuard Assistant, all information is pre-filled automatically. Choose Support, then Report incorrect blocking:.There will also be a link to monitor progress towards the solution of your problem. After you've done it, an issue on GitHub will be created automatically.Fill in the form for reporting a complaint.Open AdGuard Browser Assistant and hit Report an issue:.After you've filled in the form, an issue on GitHub will be created automatically.Open the browser extension settings by clicking on the corresponding icon.To report a reinsertion of an ad or incorrect displaying of a website, you need to: Browser extension If you're using a direct link, you’ll need to enter data manually. When you send a complaint via the app or via AdGuard Browser Assistant, all information is pre-filled automatically.
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